Sahara Horizon Tours
Cancellation and refund policy
Refund amounts depend on when we receive your cancellation before departure.
Cancellation bands
The following cancellation bands apply to confirmed bookings. Sending an enquiry does not create a booking.
- 14 days or more before departure
- 100% refund
- From 48 hours to less than 14 days before departure
- 50% refund
- Less than 48 hours before departure
- Non-refundable
- No-show
- Non-refundable
How to request a cancellation
Email contact@saharahorizontours.com with the traveler or booking name, departure date and any booking reference you have received. The time the operator receives the request determines the cancellation window.
Timing and no-shows
The full-refund window starts at 14 days before departure. The 50% window includes requests received exactly 48 hours before departure and ends immediately before the 14-day threshold. Requests received with less than 48 hours remaining, and no-shows, are non-refundable.
Refund handling
For an eligible refund, we confirm the amount and available return method by email. Funds are returned to the original payment method where available. Processing time depends on the bank and payment provider.
Do not send card details in your cancellation request.
Operator cancellations or material changes
If the operator cancels or materially changes an accepted trip, contact us to confirm the remedy for that booking. The customer cancellation bands do not determine the remedy when we cancel or materially change a trip. This policy does not limit applicable statutory rights.